The Care Pro
Our team of trained Care Pros is best in class. These are people who enjoy what they do. Our staff members are:
- Directly hired and employed by us. We do not contract out our services to other providers.
- Fully vetted and run through a national criminal record check
- Provided options for health and dental benefits (a healthy team member is a happy team member)
- Given unlimited time off (Life happens! We are in this together!)
- Noticeably happy :)
All About Trust
Trust is the number one factor in the home care industry. We work hard to earn it. Some things that we do:
- Fully bonded, insured and our employees are covered by WCB
- Offer an industry leading money back guarantee.
- No service commitments. You can cancel anytime as long as you provide 3 full business days notice.
- Up front about what we can and cannot do. We aren't trying to be everything to everyone.
- Founded in Canada and 100% Canadian owned. Also, we are a 100% family owned business.
How It Works
Request a free quote here on our website or you can reach out to us via any of our contact methods: email, phone, texting, etc.
- You reach out and ask as many questions as you want! We are here to answer them.
- If you end up deciding to try our services, let us know! We will send you an e-document package that has a liabilty agreement and our service terms.
- You choose the type of schedule you want and how often you want us to come. Our customer service team will create a detailed customer profile for you.
- At your first appointment (first appointments are always free!) your Care Pro will introduce themselves and collect any other pertinent information.
Our Support Team
Call us, we pick up. E-mail us, we respond the same day. Text us, we'll reply within minutes (if not seconds!). We pride ourselves on industry leading customer service:
- You choose how you want to communicate with us and we'll meet you there (text, email, call)
- We have the right people in the roles. We're sure this will be obvious once you start interacting with our support team.
- Our team isn't afraid of admitting when they make a mistake. In fact, we do make mistakes (probably each day!). But we work hard to make it right when we do.
- Our customer support team is available 8am to 6pm, Monday to Friday. We are closed stat holidays.
